Car software recall delay.

[MattAstra]

Hi everyone,

Kinda got a rare situation here with my experience.

Put a £100 deposit down / signed invoice in September at Vauxhall Dealer with the impression bthe car would be ready in Jan.

Chased in January told it would be Feb / Early March.

Car got delivered end of Feb to dealership.

Was meant to sign documents set up PCP plan. However the car unexpectedly got recalled for a software up?

Have chased the dealership on numerous occasions, but getting gate keeped when calling only port of contact seems to be by email. Were all I am getting is a short reply saying the completion will be the following week.

I'm having to chase at the end of that week and it seems to be going around in a circle.

Any advice / Experiences in what I should do?

[Deleted User 154]

Which model have you ordered?
My local dealer installed a major software update on my GS Line hybrid in late December. The upgrade took 6.5 hours to download but that may have been due to local internet speeds.

[MattAstra]

Hi, I've ordered the Phev GS line. Was delivered to the dealer on the 27th of Feb. But they have been so vauge with why it's been recalled just that it needed a update on the software.

[MattAstra]

Update: Back on the wagon from Germany after recall apparently this was due to the entertainment upgrades and cameras.

Should be with me next week?

[Deleted User 154]

That’s good news, hope you enjoy the Astra driving experience as much as I do. Let’s see some photos when it arrives.

[kzaruz]

Update: Back on the wagon from Germany after recall apparently this was due to the entertainment upgrades and cameras.

Should be with me next week?

I don't have the PHEV model, but I got my Ultimate edition in August 2022. My rear camera was faulty (not sealed properly so water got in) and I got that repaired. Whilst at the dealership, they informed me there was a camera recall (wiring harness apparently).

Possibily was related to that? Took about a day in dealer.

[MattAstra]

That’s good news, hope you enjoy the Astra driving experience as much as I do. Let’s see some photos when it arrives.

Very excited to get it. Just wish Vaxhuall and the dealership had better communication.

[thenickofit]

Hey! Mine is booked in for the end of the month for a wishbone bolt recall and as I booked it in they said they'd need it all day for a software update.